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The Etiquette Edge: The Unspoken Rules for Business Success, by Beverly Langford
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"Intelligence, ambition, and skill can take you a long way to achieving your career goals--but no matter where or with whom you work, one of the factors most essential to your success is knowing how to act and interact with your colleagues. In the modern workplace, if you lack good communications skills, social savvy, and a sense of appropriate behavior, you'll be going nowhere fast.
The Etiquette Edge gives you a clear, commonsense approach to making "good behavior" a competitive advantage. Packed with quizzes, helpful checklists, and clear examples, this practical book shows you how to:
* Make a great impression on bosses, and get along with "enemies"
* Deliver uncomfortable-to-convey information with tact and finesse--including condolences
* Turn your body language into a communication asset
* Register complaints without sounding like a troublemaker
* Skillfully schmooze your way to success...and much more
Rather than dwelling on dry, nitpicky rules, The Etiquette Edge gives you the straight scoop on the most effective communication and behavior styles for negotiating the complex terrain of today's workplace--and getting ahead!"
- Sales Rank: #748063 in Books
- Brand: Brand: AMACOM
- Published on: 2005-07-01
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x 6.00" w x .25" l, .76 pounds
- Binding: Paperback
- 176 pages
- Used Book in Good Condition
Review
"... a clear, common-sense primer to etiquette in the business world.”
-Dallas Morning News
Review
"""In today's high-speed business climate, we often forget to take the time to build relationships and alliances that can determine the difference between success and failure. This book reminds us of important ground rules for dealing with others effectively in the workplace."" -- Mike Welch, Senior Vice President, Operations, Arby's LLC
""To be successful today, we must continually work on keeping the personal touch in our relationships with our associates up and down the organization. This book targets those people who want to take their communication effectiveness to the next level."" -- Rod Hewitt, Vice President Human Resources, VF Intimates, VF Corporation
""Leadership has become the coin of the organizational realm, and one’s capacity to lead often depends on the ability to forge strong relationships. Beverly Langford equips current and future leaders with the critical communication competence to create credibility and build trust."" -- Pat MacMillan, CEO, Team Resources, Inc."
About the Author
Beverly Langford is president of LMA Communication, a consulting, training, and coaching firm that works with organizations and individuals on strategic communication and message development. She teaches managerial communication at Georgia State University’s Robinson College of Business.
Most helpful customer reviews
20 of 20 people found the following review helpful.
Covers the basics for office etiquette
By Melissa Kaye
This book covers etiquette basics for the workplace in less than 200 pages. I've read a number of etiquette books, so I have to admit I didn't find that many new concepts in the pages. I did enjoy reading it as a quick "brush-up" on things I tend to forget, though (like not trying to finish other people's sentences!!!). The book covers most of the topics you need to know for business etiquette. A few include:
Non-verbal communication
Cursing and Language
Listening Skills
Cell phones
Email
Travel
Office Space
Gender Divide
Lunch and Socializing
Interviewing & Leaving a Job Gracefully
Confronting with Courtesy
A few topics that I found especially interesting included what to do when you friend becomes your boss and how to deliver unwelcome information. Each chapter in the book is fairly short, which means it can be read quickly to grasp main concepts, but there is not a whole lot of detail. For some readers, this may fulfill their needs just fine. The author lists a bibliography at the end for those who want to research specific topics further. This book is geared towards professional office employees (like those at major corporations), although others may find the information useful. For a book more geared towards salespeople and small business owners, Business Class: Etiquette Essentials for Success at Work may be a more appropriate choice.
Overall this book is a great place to start for learning a bit of etiquette or reminding yourself of what you should be doing. For readers seeking a detailed business etiquette book, The Etiquette Advantage in Business:Personal Skills for Professional Success (a whopping 550+ pages) provides more in-depth information.
0 of 0 people found the following review helpful.
Advice specific to office workplace
By M. Heiss
Great for a teen at that first office job.
This book is really geared toward an indoor, office workplace, although the habits and recommendations are important for anyone working on their interpersonal skills, in any area.
The tips boil down to:
+ Keep your emotions under control
+Be more formal than others
+Be discreet and prudent
Great advice!
Good sections on body language and how to respond to a sudden shift in body language. Very good section on expressing condolences and how to leave a job.
4 of 4 people found the following review helpful.
This is an outstanding book!
By Dr. Timothy Irwin
People I meet in business are often perplexed about the best way to handle many day to day interactions with their boss, their peers, their customers and even their "enemies." Dr. Beverly Langford has written a powerful book about how to act in those frequent situations where the right action is often not obvious. The book is so well organized in thirty topical chapters, I was able to skip around and read the ones that were particularly relevant to me at the time. I gave this book to my children who are just starting their careers, but I also find myself recommending it to executives who've been in the workplace for a long time--it's that helpful. It's extremely well written and is one of the most practical workplace books I've ever read. I really liked this book!
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